Reasons why Jet2 was chosen as a career. Fly with us and take your career to new heights. Step two: online written assessment. The process took 2 weeks. 10 min telephone interview Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Witney. What is the interview process like for a home working contact centre advisor with Jet2? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Fly with us and take your career to new heights. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. verdade. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. There is nothing in there designed to catch you out or trip you up and there is really nothing specialist that you need to know beforehand. The action you just performed triggered the security solution. Questions about myself and my experience from past jobs. The process took 5 days. Asked 19 November 2022. Copyright 2017-2022 www.travohelp.co.uk All right Reserved. 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. to let us know you're having trouble. I interviewed at Jet2.com and Jet2holidays in Aug 2021, First stage is an online internet test Second stage is a video scenario interview The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. scusiamo se questo pu causarti degli inconvenienti. What do you expect your working day to be like? Short interview, to establish whether children and pets will be at home etc. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. Jet2 back in black despite 'difficult return to normal operations' . I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Answer. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Not only did they continuously insisted I relocate as soon as possible, they then proceeded to rush through each question not allowing me to explain in full detail. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. The process took 4+ months. They did not email me with the details and I assumed the date must've changed. The second test format also presents a situation with 4 possible solutions and you must choose from those 4 how you are most and least likely to respond. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Booked day off work and prepared for interview. Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . Over 60% of our holidays are sold online! Few days later was told i would have face to face interview on 19th december but not sure what time and where . Interview. The process took 1 week. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. This website is using a security service to protect itself from online attacks. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. Well, not only was there no queues, we meet only happy smiling very friendly staff from going in to getting off the plane. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, Login attempt failed, please enter a valid Employee ID number. Jet2.com was named the - by UK travel agents for the tenth time. I applied online. then given a date to attend an . I was then sent an email with a maths and English assessment. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. I then received an email inviting me to a phone interview at a date and time that suited me. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! I applied online. Whole branding is trustworthy for expressive intention only and does not mean any relation with any airlines or organisation. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. With more than 1,700 colleagues, and growing, our commercial teams perform a wide range of pivotal roles. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Get started with your Free Employer Profile, Customer Service Representative Interview. 8 Jet2.com and Jet2holidays Customer Services Agent interview questions and 5 interview reviews. I enjoy interacting with people and finding a solution to a customer's problem. The roleplay was fairly easy and the interviewers were very nice. The process took 1 week. Avoid negative language. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Join our Cabin Crew and make sure our customers experience our famously friendly service. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! Excellent explanation of job decription. When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. What are the biggest competitors in our industry? I know I havent got the job which is why Im writing this now. Based in the UK, we support our teams in destination to deliver a VIP customer service. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. Operations Our Operations Teams keep everything running . Ci You can talk to a live person at theJet2 customer serviceteam in such a case. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Its something you can benefit from in your role. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Followed by a video interview. The airline gives you complete assistance if you need to contact Jet2 to get help via social media platforms. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. then given a date to attend an . I applied online. First, an online assessment. What is the interview process like at Jet2.com and Jet2holidays? Lamentamos Anonymous Interview Candidate in Manchester, England, I applied online. Great interview. Cheers to 20 years, and many more to come. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. Then a phone call asking some questions. Click to reveal A career with us means you'll be a part of our fast-growing business and share in our many successes. They didnt even ask what experience I have. To get all information about your flight, you can visit the Jet2 customer support page. I interview I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! 19 May 2015 by TTG Staff. I applied online. I interviewed at Jet2.com and Jet2holidays. 210.65.88.143 Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Every process has own aim to demonsrate my skills. 40 Hours Salary. Free interview details posted anonymously by Jet2.com interview candidates. Welcoming our customers at Check-in, working in the baggage hall, on the ramp or even driving our trucks. The process took 1 week. Our Administration Support colleagues play an integralpart in ensuringour post travel customer queries are resolved as soon as possible, by assessingcustomer correspondence and supporting our Advisors to investigate queries. I applied online. These contact details are for the media only, and we are unable to respond . Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Our dedicated customer service SJT . Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. Jet2 is known for its friendly customer service and this is no different in their job interviews. I interviewed at Jet2.com and Jet2holidays (Palma de Mallorca), Group activity to make a bridge or animal out of paper . Applied online through the Jet2 careers website. This guide includes the 20 most common customer service job interview questions, guidance on how to answer them and example answers to each question. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. Please help us protect Glassdoor by verifying that you're a Over 60% of our holidays are sold online! Only and does not mean any relation with any airlines or organisation growing, our commercial teams a... Lovely Holiday Services youll provide expert knowledge and support to Engineering, our... I interviewed at Jet2.com and Jet2holidays customer service advisors must enjoy helping and... Customers who helped celebrate this milestone with us, we couldnt have done it without you details: interview. Email me with the details and i assumed the date must 've changed its something you can benefit from your. Expect your working day to be like de Mallorca ), group activity make... 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